This is what we did:

STEP 1 Rename your download folder.

- Please make sure that TomTom Home is completely closed by checking that there are no Red Hands by your clock on your computer.
- If you see Red Hands, Please Right Click and then Exit.
- Then Please go to My Documents or Documents and then rename TomTom to TomTomOLD

STEP 2 Format your device

- Open My Computer; you will see the TomTom device as a removable disk drive.
- Right click on the TomTom device drive and choose ‘Format’ (Please make sure quick format is not selected)

On a Mac:-
- On a Mac, you can format the disk via ‘Disk Utility’, Select the TomTom drive and select ‘MS DOS File System’ and press erase.
The application can be found under Applications > Utilities > Disk Utility

After the Format has completed, please disconnect your TomTom device from your computer.

It will now have a red cross on the screen.

STEP 3 Open TomTom HOME

- Log in to your account with your email address and password for your TomTom account.
- On Page 2 of TomTom HOME, click on ‘Manage My TomTom -> Items on Computer’
- Tick the option for ‘Applications’
- Tick the option for ‘Voices’
- Click on ‘Remove Selected Items’

STEP 4 Install the Application

- Reset your TomTom device as shown on www.tomtom.com/6965
- Connect it to your computer and THEN turn it on
- HOME will now search for updates automatically. If not please click on “Update my Device”
- A list of updates should appear; make sure your map is NOT ticked at this stage
- If there is a TomTom application (with the green puzzle piece icon), please ensure it is ticked
- Click on ‘Update and Install’
- Once complete click on Done and your device should reboot itself
- Once it connects again it will look for more updates
- When you have a new list of updates please click on Back
- Disconnect the device by clicking on the Blue Eject button in the bottom right
- Now connect again and repeat STEP 4 to install any further Application updates until no more updates are offered

STEP 5 Install the Map, Voices etc

- Once the application updates are all installed please connect again and click on Update my Device
- This time make sure the map is ticked and any voices you want to install
- Click on Update and Install
- Once it’s complete, click on Done
- Disconnect the device by clicking on the Blue Eject button in the bottom right
====

System info

Profile folder = C:\Users\leslie\AppData\Roaming\TomTom\HOME\Profiles\usoqssdn.default
Installation folder = C:\Program Files (x86)\TomTom HOME 2
Plugins folder = C:\Program Files (x86)\TomTom HOME 2\xul\plugins
Data folder = C:\Users\leslie\Documents\TomTom\HOME
Version = 2.8.1.2218
Language = en-US
User name = bryantbins@aol.com
Login status = User is logged in
Server = https://home.tomtom.com/redir/
Connection settings = Direct connection to the Internet (default)
Installed add-ons = Map status indicator 1.7.1, TomTom HOME default theme 1.0.2, Emulator 8.351.9982.1
Name = TomTom GO 520
Device Code = AK9AGBADTN
Serial number = M24387A03100
Capabilities = ArrivalSounds Bluetooth CarSymbol Caymann Documents Durham ExternalModem GPRSEngine HDTraffic Handsfree HidRemote HomeBackup IPOD Itinerary Leeway LinkVolumeToNoise MP3 MapOverlays MapShare Microphone MusicPlayer Newyork NotAutomotiveEmbedded PhoneFeatures PhotoBMPViewer PhotoJPGViewer PhotoViewer PlusBuddies PlusDownloadDynamic PlusDownloadGeneral PlusDownloadMap PlusDownloadPOI PlusDownloadRingTone PlusDownloadScheme PlusDownloadUpgrade PlusDownloadVoice PlusEphemeris PlusFixedSafetyCameras PlusFuelPrices PlusMessageNotification PlusMobileSafetyCameras PlusOnlineCamera PlusPushChannel PlusRoadConditions PlusTraffic PlusTripReporting PlusWeather Prague RDSTMC RichPOI Ringtone SDSlot SMSSupported SmsReceivedSound StartupImage SupportGetAMap SuspendImage TTS TTSCompressed TTSLoquendo600 Traffic VoiceBrowser VoiceRecording WarningSounds screensize=480×272
Storage devices = Memory Card (E:) – Active|Internal Memory (F:)
Installed Items = program/Navigator 8.351, phonedb/connect2internet 15, suspendscreen/antitheftw 1, carsymbol/-default 1, carsymbol/Arrow Yellow 1, carsymbol/BlueCar 1, carsymbol/ClassCar 1, carsymbol/FamilyCar 1, carsymbol/FinnedCar 1, carsymbol/GreyCar 1, carsymbol/Oldtimer 1, carsymbol/RaceCar 1, carsymbol/RedCar 1, carsymbol/SportsCabrio 1, carsymbol/SportsCar 1, carsymbol/SUV 1, carsymbol/YellowCar 1, loquendovoice/English (UK) – Kate 693, voice/English(US) – Bonnie 1, ephemeris/Ephemeris 1305202920, map/United_Kingdom_and_Republic_of_Ireland 865.3245, safetycamera/Safety_Cam_UK_TomTom 5105,
Error incident IDs = 37417303
* Computer info:

        Operating system: Windows NT 6.1 (build 7600)
        Free memory: 1636925440 bytes
        User home directory: “C:\Users\leslie\Documents\”
        Home volume space: 184711 / 226080 MB
        Temporary directory: “C:\Users\leslie\AppData\Local\Temp\”
        Temp volume space: 184711 / 226080 MB
        Install directory: “C:\Program Files (x86)\TomTom HOME 2\xulrunner\”
        Install volume space: 184711 / 226080 MB
        External volume devices: E: [E:] 3438 / 3772 MB ; F: [INTERNAL] 485 / 486 MB
        OS login name: “USER ID”
        Host name: “leslie-PC”
        Date and time: 2011-05-07 14:21:50

* HOME info:

        DLL Version: 2.8.1.2218
        MapShare DLL Version: 2.8.1.2218
        Language: en-US

* Connected device: “TomTom GO 520″

        ID: “AK9AG BADTN”
        Type: “go520″
        Serial: “M24387A03100″

        MapShare information:
            Patch format version: 2.4
            Map patch downloads: true
            POI patch downloads: false
            Feedback email address:
            Patches to upload: 0
            POI Subscriptions:

        ttgo.bif file contents:
            [TomTomGo]
            DeviceName=TomTom GO 520
            DeviceVersionHW=GO 520
            DeviceSerialNumber=M24387A03100
            DeviceUniqueID=AK9AG BADTN
            RamDiskVersion=20090518
            BootLoaderVersion=55120
            LinuxVersion=315187
            ApplicationVersionVersionNumber=8351
            ApplicationVersion=9982
            UserLanguage=English UK
            UserName=bryantbins@aol.com
            LastConnectionTime=Never
            GPSFirmwareVersion=GSW3.2.4TT_3.1.00.12-C35B1.02
            BuiltInColorScheme0=Belgica
            BuiltInColorScheme1=Brittanica
            BuiltInColorScheme2=America
            BuiltInColorScheme3=Germanica
            BuiltInColorScheme4=Australia
            BuiltInColorScheme5=Deuteranopia
            BuiltInColorScheme6=Greys
            BuiltInColorScheme7=Antarctica
            BuiltInColorScheme8=Africa
            BuiltInColorScheme9=Astra
            CurrentColorSchemeBuiltIn=0
            CurrentVoiceInfo=Kate
            CurrentMap=United_Kingdom_and_Republic_of_Ireland
            CurrentMapVersion=865.3245
            CurrentHomeLocation=52.26458,-0.81638,Chesham Rise 5, Northampton
            Traffic=N
            CurrentFuelpricesType=
            CurrentFuelpricesTypeString=
            CurrentFuelpricesLastFullUpdate=
            ValueRatio=Bv/9J2l4Q9r8XsDh/Q==
            Features=PlusDownloadDynamic,PlusDownloadGeneral,PlusDownloadMap,PlusDownloadPOI,PlusDownloadScheme,PlusDownloadUpgrade,PlusDownloadVoice,PlusDownloadRingTone,PlusMessageNotification,PlusPushChannel,PlusTraffic,PlusWeather,PlusEphemeris,PlusBuddies,PlusMobileSafetyCameras,PlusRoadConditions,PlusFixedSafetyCameras,PlusFuelPrices,HDTraffic,PlusOnlineCamera,PlusTripReporting,HidRemote,HomeBackup,GPRSEngine,VoiceRecording,TTS,TTSCompressed,MP3,IPOD,MusicPlayer,PhotoViewer,PhotoJPGViewer,PhotoBMPViewer,VoiceBrowser,LinkVolumeToNoise,MapShare,Newyork,Itinerary,Caymann,Durham,Leeway,Handsfree,PhoneFeatures,CarSymbol,RichPOI,RDSTMC,Prague,Bluetooth,SDSlot,Microphone,ExternalModem,SMSSupported,SupportGetAMap
            SupportedPatchTypes=3F
            NrSupportedErrorTypes=132
            UserPatchDatVersion=102
            CompressedPatchVersion=150
            MapServerPatchDatVersion=104
            DeletedPoiDatVersion=200
            ServerLineIndexDatVersion=102
            ServerNameIndexDatVersion=102
            MapShareSupportedProviders=203
            CharacterSet=Latin-1
            VehicleBrand=
            VehicleModel=
            VehicleOptions=

        tthome.bif file contents:
            [TomTomHOME]
            UserName=bryantbins@aol.com

        Mobility.sim file contents:
            [GPRS]
            MNC=
            ICCID=
            IMSI=
            IMEI=
            Model=
        IL #1: ‘Memory Card’ 3438 free/3772 total MB Block Size 32768 Media Name ‘Storage’ serial $30c98173, Writable
        IL #2: ‘Internal Memory’ 485 free/486 total MB Block Size 4096 Media Name ‘InternalMemory’ serial $d45ef0f7, Writable

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